Help centre
How can we help?
Everything customers need before and after checkout: delivery, returns, warranty, payment safety, device setup, and real human support.
Orders and tracking
Find order status, confirmation emails, delivery updates, and account order history.
Shipping
Delivery regions, dispatch timing, tracking, and what to do if an order is delayed.
Returns and exchanges
30-day returns, wrong item support, refund timing, and exchange steps.
Warranty
What the 1-year device warranty covers and how to make a claim.
Payments and security
Stripe checkout, supported cards, regional pricing, and secure payment handling.
Talk to support
Use the chat bubble or email us for product, delivery, and setup questions.
Most asked
Frequently asked questions
Is Niroga AI a real ecommerce store?+
Yes. Niroga AI has a product catalogue, cart, regional pricing, secure Stripe checkout, account order history, admin order management, published policies, and live support handled by the Niroga team.
Which countries do you support?+
The storefront currently focuses on Sri Lanka and the United States. Pricing and delivery information are shown based on the selected region before checkout.
How are payments handled?+
Payments are processed by Stripe. Card details go directly to Stripe over an encrypted connection, so Niroga AI does not store your full card number.
Can I track my order?+
Yes. Sign in and open the Orders page to view your order history. Delivery tracking details are shared once the order is dispatched.
What if I need help setting up a device?+
Contact support through live chat or email. The team can help with app pairing, product usage, order questions, and warranty next steps.
Are these devices medical advice?+
No product page or device insight replaces professional medical advice. Use Niroga AI devices as helpful health technology and speak with a qualified clinician for medical concerns.
Device setup help
Need help pairing, charging, recording, or understanding your product? Send a message with your device model and our team will guide you.
Human support
Chat from the bubble at the bottom-right of the site or email support@niroga.ai. We respond as fast as possible during business hours.