Overview
This policy explains how Niroga AI handles information when you browse our store, create an account, place an order, use support chat, or use a Niroga AI connected product. If anything is unclear, contact support@niroga.ai.
Data we collect
- Account data: name, email address, sign-in method, and profile details.
- Order data: items purchased, delivery information, phone number, payment status, and fulfilment details.
- Support data: messages, email conversations, live chat profile, and related order context.
- Technical data: basic device, browser, region, and security information required to keep the site working.
How we use data
- To create accounts, maintain carts, confirm orders, and provide order history.
- To process checkout, prevent fraud, and manage inventory reservations.
- To deliver orders, manage returns, and provide warranty support.
- To answer support requests and improve product education.
- To send transactional emails such as order confirmations and support replies.
Payments
Payments are processed by Stripe. Card details are sent directly to Stripe over an encrypted connection. Niroga AI does not store your full card number.
Device data
Connected-device information may include recordings, sensor readings, pairing details, and app activity needed to provide product features. Device insights are for support and wellness use unless clearly stated otherwise; they are not a substitute for professional medical advice.
Sharing
We share data only with providers needed to operate the business:
- Stripe for payment processing.
- Firebase and Google services for authentication and secure storage.
- Delivery partners for fulfilment.
- Email and support providers for transactional messages.
Security and retention
We use encrypted connections, role-based admin access, and service providers with strong security practices. Order records are kept for tax, warranty, fraud-prevention, and legal purposes. Account and support data are retained while needed to provide service unless a longer retention period is required by law.
Your rights
You may request access, correction, export, or deletion of personal data by emailing support@niroga.ai. We will respond within a reasonable time and may verify your identity before completing the request.
Contact
Questions about privacy can be sent to support@niroga.ai or through the contact page.