Shipping and delivery
Niroga AI currently focuses on delivery to Sri Lanka and the United States. Availability, pricing, and delivery options may vary by product and region.
- Orders are prepared after payment confirmation and inventory validation.
- Dispatch usually happens within 1 to 2 business days when stock is available.
- Typical delivery takes 2 to 7 business days depending on region and courier.
- Tracking details are shared after dispatch where courier tracking is available.
Order tracking
Sign in and visit Orders to review your purchase history. If tracking has not arrived after dispatch, contact support with your order number.
30-day returns
Eligible products may be returned within 30 days of delivery if they are in original condition with included accessories and packaging. Email support@niroga.ai with your order number to start a return.
Exchanges
If you received the wrong item or need a size-related exchange for an eligible wearable, contact us within 30 days. Exchanges depend on stock availability and product condition.
Refunds
Once an approved return is received and inspected, refunds are issued to the original payment method through Stripe. Bank processing can take several business days after the refund is submitted.
Damaged, missing, or wrong item
If an order arrives damaged, incomplete, or incorrect, contact us within 7 days of delivery with photos and your order number. We will review and arrange a replacement, missing item, or other resolution.