What is covered
For 12 months from delivery, eligible Niroga AI devices are covered against defects in materials or workmanship under normal use. This may include sensor faults, charging faults, structural defects, or manufacturing issues that prevent normal operation.
What is not covered
- Cosmetic wear, scratches, scuffs, or finish changes from normal use.
- Accidental damage, impact, crushing, loss, theft, or misuse.
- Unauthorised repair, modification, or disassembly.
- Damage caused by using the product outside published guidance.
- Products bought from unauthorised resellers.
Not sure whether an issue is covered? Send photos, a short description, and your order number to support@niroga.ai.
How to make a claim
- Email support@niroga.ai or use live chat with your order number.
- Describe the issue and include photos or a short video if helpful.
- Our team will review the claim and share return or troubleshooting steps.
- If approved, we will arrange repair, replacement, or another suitable resolution.
Repair or replacement
Valid warranty claims may be resolved with repair, replacement, or refund depending on the product, issue, stock availability, and applicable law. Replacement devices are covered for the remaining warranty period or 90 days, whichever is longer.
Your rights
This warranty is in addition to any consumer protection rights you may have in your country. For non-defect returns, read the shipping and returns policy.
We publish warranty details so customers know exactly what support exists before they buy.